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Terms and Conditions

Table of Contents

  1. These Terms
  2. Company Information
  3. Our Agreement with You
  4. Your Rights to Change Services
  5. Our Rights to Change Services
  6. Providing Services
  7. Termination Rights
  8. Complaints Procedure
  9. Price and Payment
  10. Liability
  11. Use of Personal Information
  12. General Terms
  13. Disclaimer
  14. Other Important Terms
  1. These Terms

1.1 These terms and conditions govern the services we provide. Please read them carefully. If you have any questions or identify an error, contact us.

  1. Company Information

2.1 CTRL-A-WEED LTD, based in Netley Abbey, is a registered company in England and Wales.

2.2 Contact us via the number or address published on our website. Ensure we have your updated contact details for effective communication.

  1. Our Agreement with You

3.1 An agreement is formed when we confirm our ability to provide services.

3.2 If we cannot accept your order, we will inform you and no charges will apply.

  1. Your Rights to Change Services

4.1 To request changes, contact us. We will inform you of any implications for timing or pricing.

  1. Our Rights to Change Services

5.1 We may modify services to comply with laws or make improvements without altering their use.

5.2 We will notify you about any changes to terms or services before they take effect, allowing you to end the agreement if desired.

  1. Providing Services

6.1 Services commence upon acceptance of your request, with an estimated completion date provided.

6.2 Services auto-renew annually unless you instruct us otherwise.

6.3 We will notify you of delays due to events beyond our control (e.g. weather, equipment failure).

6.4 If you do not allow access to your property as planned, we may charge for incurred costs or end the agreement.

6.5 Provide us with necessary information for service delivery; delays in providing this may result in additional fees or service issues.

6.6 We may suspend services for technical adjustments or legal compliance, notifying you in advance.

  1. Termination Rights

7.1 You may end the agreement at any time with different terms applying based on the reason.

7.2 Immediate refunds will apply for services not delivered or improperly provided if ending for specific reasons (e.g. service delays).

7.3 If cancelling a treatment plan within the first 12 months, a charge equal to remaining payments will apply.

7.4 You can cancel within 14 days of accepting an estimate, provided we haven’t initiated service.

  1. Complaints Procedure

8.1 We value your feedback and are committed to resolving any complaints efficiently.

8.2 Complaints must be reported within specified timeframes based on service type to be considered valid.

8.3 We will acknowledge and investigate your complaint promptly, providing a response within 28 days.

8.4 If dissatisfied with our response, you may request a review from a senior manager.

8.5 Unresolved complaints can be taken to the Legal Ombudsman within six months of our final response.

  1. Price and Payment

9.1 Prices are as set in our current price list, including VAT, unless otherwise agreed.

9.2 Changes in VAT rates will affect your charges.

9.3 We will not perform incorrectly priced services without notifying you.

9.4 For services over £500, a 50% advance payment may be required before work begins.

9.5 Payment must be made before service commences, as late payments may incur charges.

  1. Liability

10.1 We are liable for foreseeable loss or damage resulting from our failure to comply with these terms.

10.2 We do not limit liability for death, personal injury, or other legal rights.

10.3 We will repair any damage caused by us during service delivery but are not liable for pre-existing issues.

  1. Use of Personal Information

11.1 We will use your personal information to provide services and process payments. You can opt-out of marketing communications at any time.

11.2 We only share your information with third parties when legally necessary.

  1. General Terms

12.1 We cannot provide services if access is required by entry through a property.

12.2 Customers must ensure their garden is clear for service.

  1. Disclaimer

13.1 We are not responsible for circumstances beyond our control affecting services or results.

  1. Other Important Terms

14.1 We may transfer our rights and obligations under these terms to another organisation, while you may only transfer your rights with our written consent.

14.2 These terms are governed by English law, and you may bring proceedings in English courts.