Frequently Asked Questions
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Why might I need weed control treatments?
Weed control treatments help prevent weeds from overtaking your property, keeping it looking neat and cared for. Weeds compete for nutrients, water, and sunlight, and can damage your landscape if left unchecked.
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What types of weed control treatments do you offer?
We offer a variety of seasonal weed control treatments designed to target specific weeds and prevent spreading growth. Our treatments provide post-emergent treatments and targeted spot treatments, specific to your properties' needs.
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Can I schedule a one-time weed control treatment?
Absolutely! We offer one-time weed control applications that are perfect for addressing current weed problems. However, for long-term weed prevention, we suggest considering our seasonal treatment plan.
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Are your weed control treatments safe for bees and butterflies?
Yes! We use formulated treatment applications specifically designed to be safe for pollinators like bees and butterflies. We ensure that our products target weeds without harm, repelling beneficial insects. We also apply treatments during times when pollinators are less active.
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What happens if it rains shortly after my treatment?
If it rains within a few hours of an application, our treatments are typically designed to withstand light rainfall. However, if the rain is heavy, we may need to reschedule or reapply to ensure maximum effectiveness.
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How do I pay for my weed control services?
We accept various payment methods, including credit cards, debit cards, and bank transfers. You can choose to pay either per treatment or on a monthly basis, depending on your the recommended plan.
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What if I need to reschedule my treatment?
If you need to reschedule, simply log into your customer portal or contact us at least 2 days before your scheduled visit. We’ll do our best to accommodate your new preferred time.
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Is there a guarantee for your weed control treatments?
Yes, we stand behind the effectiveness of our treatments. If you’re not satisfied with the results, wait over 2 weeks and if no signs of die-back within a month, you may need a follow-up application free of charge.
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Do tougher weeds require more frequent treatments?
Tougher weeds may require more frequent and targeted treatments to effectively control them, usually due to the leaf structure. For these types of weeds, we recommend regular seasonal treatments spread over the year to ensure long-term control. Our monthly payment plans make it easy.
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How often do I need weed control treatments for my lawn?
We offer both one-time and ongoing treatment options. For optimal results, we recommend seasonal visits, typically every 12 weeks, to keep your property free of weeds and unwanted growth.
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Are your weed control treatments safe for my pets and children?
Yes! Our treatments are designed with safety in mind. After each application, we provide specific guidelines about when it is safe for your pets and children. Generally, we recommend waiting 1 hour to allow this to settle and dry.
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Can I pay for my treatments monthly?
Yes, we offer flexible payment plans, including monthly payments to spread the cost of treatments. You can choose the plan that best fits your needs, making it easier to maintain a beautiful, weed-free property year-round.
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How do I know when my next treatment is due?
You can check your upcoming treatments anytime through your customer portal. We also send you reminders prior to each visit so you never miss a scheduled treatment.
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What if I'm not home during the scheduled visit?
Our licenced operatives are trained to perform treatments even if you're not at home. We’ll leave a service note at your door with details of the treatment applied and any post-treatment care instructions.
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Can I manage my account online?
Yes! Through your customer portal, you can manage your service plan, view upcoming treatments, make payments, update your contact information, and even communicate with our support team directly.
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How do you ensure the safety of wildlife during weed control treatments?
We take great care to ensure our weed control treatments are safe for local wildlife. Our applications are applied with precision and care to mitigate any impact on animals, birds, and insects. We also applying during times of low animal activity.
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Are there any precautions I should take if I want to protect pollinators and other wildlife?
Our team will work with you to schedule applications at the optimal times of the day. After treatment, we provide clear guidelines, so you can feel confident that both your property and the local wildlife are protected.
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How often do I need weed control treatments and why?
Weed control treatments are typically needed approximately 10 to 12 weeks, depending on the season. This frequency helps to address both emerging weeds and prevent mature growth from spreading. Regular treatments ensure that your landscape stays weed-free throughout the year.
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Why might weed control treatments not appear to work?
Weed control treatments may seem less effective during cooler months when weed growth slows down, causing slower die-back. New weeds will germinate during warmer weather, requiring repeated treatments to control them. Treatments primarily target present weeds.
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How soon can I walk on the lawn after a treatment?
For most treatments, we recommend waiting at least 1 hour after application, depending on weather conditions. This ensures the treatment has settled properly. You will receive specific instructions after each visit regarding when it’s safe to walk on your lawn.
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Are your treatments environmentally friendly?
Yes, we prioritise eco-friendly solutions. Our treatments are designed to be effective against weeds while minimizing any environmental impact. We ensure that our methods are safe for the surrounding plants and wildlife.
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Will I receive a reminder before my scheduled treatment?
Certainly! We send reminders via email and text before each scheduled treatment to ensure you're prepared. You can also log into your customer portal to view a upcoming visit.
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Can I cancel my service at any time?
Of course, you can cancel your service anytime. If you’re on a seasonal plan, simply notify us via the customer portal or by calling our customer service team. We’ll confirm your cancellation without charge.
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How do I know if the treatment worked?
During each treatment, we assess all weeds present and provide you with a progress report. You may start to notice a reduction in weeds within a few days to a couple of weeks, depending on the season.
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How can I contact you if I have questions about my treatment or service?
You can easily reach our friendly customer support team through your customer portal, by email, or by phone. We’re always happy to assist with any questions or concerns regarding your weed control services.
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Do you offer any discounts for recurring services or referrals?
Yes! We provide a discount for customers who choose a seasonal, pay-monthly treatment plan. Additionally, you will earn cash-back when you refer friends or family to our services. Check your customer portal for any further promotions.
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Might your operatives access my garden through my house?
For insurance purposes, our team are unable to access your garden through the interior of your house. We kindly ask that you provide a clear, direct access point, such as a gate or side entrance. We use specialised equipment and must adhere to safety and insurance policies.